Overview
Our policy lasts 14 days. If 14 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable items:
Custom-made liturgical vestments or specially sized items.
Used candles or items with signs of use.
Sale items (only regular priced items may be refunded).
Shipping Returns
To return your product, you should mail it to: Ättetorpsvägen 40
616 31 Åby.
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item.
Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Insurance: We highly recommend using a trackable shipping service. We do not guarantee that we will receive your returned item
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a few days.
Need help?
Contact us at info@rafaellawax.com for questions related to refunds and returns.
